Resident Service Director

Position Title: Resident Service Director
Reports To: Community Director
FLSA Status: Non-Exempt  

Position Summary:

Employee’s time is involved in the direct management of the on-site maintenance staff at the property.  Employee is responsible for ensuring the physical aspects of the property meet the Company’s established standards and any applicable laws.  This is done for safety, appearance and operational efficiency reasons and must fall within the budgeted financial goals. Employee leads the on-site maintenance staff in diagnosis of problems and repair in areas such as HVAC, electrical, plumbing, pool, carpentry, dray walling, exterior structural, and appliance.   

Essential Duties and Responsibilities:

1. Directs and coordinates activities of workers engaged in mechanical and electrical repair and maintenance 
2. Confers with Community Director and Director of Resident Services to plan preventive maintenance programs and to schedule inspections and major overhauls in coordination with other operating activities  
3. Conducts monthly safety meetings  
4. Reviews technical papers, catalogs, and other reference materials, and confers with equipment sales representatives to select and recommend new supplies and maintenance methods to improve property performance 
5. Confers with contractors to resolve problems in installation of new equipment and to assist in on-site projects  
6. Reviews inspection and repair reports and observes progress of work on major overhauls to evaluate efficiency and work quality  
7. Provides accurate information to incorporate into property budget; monitors budget to ensure maintenance expenses do not exceed goals  
8. Ensures maintenance staff completes all work orders in a timely fashion and according to specifications. Follows up on work orders as required.
9. Maintains a clean, orderly maintenance area and/or shop  
10. Ensures all equipment is properly inventoried and accounted for on a regular basis 
11. Ensures apartments meet make-ready standards  
12. Ensures required maintenance reports are completed on a timely basis  
13. Delivers Masters level customer service  
14. Keeps Community Director apprised of any maintenance issues or resident concerns 
15. May be required to research and request bids  
16. May perform HVAC functions  
17. Must be able to work flexible schedule that may include working special events and/or weekends. 
18. Performs other duties as assigned 

Knowledge, Skills and Abilities:

1. High school diploma or equivalent
2. May be required to meet certain certifications in the field
3. Minimum 3 years experience in the field or related area
4. Should have direct knowledge of HVAC (if required), boilers, plumbing, electrical, appliance repair, painting/sheetrock, floor covering/tile, pool cleaning and repairs. HVAC certification and experience as it applies to any HVAC responsibilities
5. May be required to be on call as necessary 
6. Knowledge with a variety of the field’s concepts, practices and procedures
7. Requires a certain degree of creativity and latitude

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee may need the capability to move/lift 20-40 pounds as needed. The employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and smell. The employee frequently is required to reach with hands and arms.  The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  While performing the duties of this job, the employee occasionally works in outside weather conditions and is occasionally exposed to wet and/or humid conditions.  The employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.