HURRICANE RECOVERY UPDATES 9.5.21
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The aftermath of Ida has crippled the city’s infrastructure, including the disruption of power, water, lodging, fuel service, grocery stores, and other essential services to the community. We are keenly aware of the conditions and the impact it has had on your experience as you have managed through the last few days. These conditions have made it uniquely challenging to mount a recovery response to the community. We have prepared a response team and our contract partners to restore the community starting Tuesday, the 7th. In the interim, we will do our best to keep you posted on the conditions on the ground in your community. We will also continue to post to the resident portal and send text messages and email updates using the available email and phone contact information on file. If your phone or email has changed, please communicate it to us through the message board on the portal or send an email to your community. (See below for community emails) Please review the updates carefully below, knowing we will continue to provide you with the most current information available daily. You may visit the community website on your phone or stay tuned to the text messages and emails daily through your portal. We will also be posting updates on the office’s front door if you have no phone access.
What’s been done since the storm:
We have had contractors inspect water lines, conduct plumbing supply lines that were ruptured during the storm, conduct structural inspections, and perform temporary repairs to most roofs. We have also been working diligently to line up contracted services to come into the property scheduled for Tuesday the 7th of this week. Unfortunately, we have not been able to get services deployed to begin restoration due to the lack of power, water, lack of access to the area prevented in part by city mandates, and lodging availability in the area. We sincerely apologize for the delays you have experienced.
LURIN associates will be conducting visits to each apartment home starting Tuesday, the 7th. The purpose of the visits will be to check on you, our residents, first and then begin inspections of your apartment homes for damages and determine habitability. The inspection will focus on the health and safety aspect of the conditions, and a determination will be made at that time if it is safe for you to remain in the apartment. If your apartment is deemed uninhabitable, you will be required to move out of the home for your own safety. If your apartment is deemed uninhabitable, then rent will not be charged and your lease on that apartment will be terminated with no penalty.
The LURIN staff will work with you and your families to find alternative housing either by transferring on-site, assuming a suitable apartment is available at another LURIN community, or connecting you to partners such as FEMA, the Red Cross, or other housing partners in the area.
The debris from the storm will be removed Tuesday, the 8th, and hauled off. The removal process may also take several days to complete. This process is sensitive due to the nature of the damage to thebuildings, power lines, and apartments. On Wednesday, the 8th, we will have the electrical power delivery systems professionally inspected as a safety precaution. Assuming the power architecture is undamaged, we estimate power will be restored on Wednesday. If we discover damage to the infrastructure, we will contract the necessary repairs and provide you with an estimate for power restoration at that time.
General Property Clean Up:
The property has contracted for a professional clean-up and remediation of water-damaged areas on the property and inside of units beginning on Tuesday the 7th of next week. This process of clean-up will take several days to complete. We will provide updates on our daily progress as the work proceeds to start on Tuesday. Until the property clean-up process is complete, please exercise extreme caution when traversing the property grounds for your safety.
LURIN staff will begin conducting apartment inspections on Tuesday, the 7th, to evaluate the damages sustained in each apartment throughout the community. This process will take an estimated 2-3 days to complete. The apartments we discover have sustained damages requiring significant remediation, and repairs may require total evacuation from the apartment. The removal of drywall, wet carpets, electrical inspections/repairs, plumbing, and other physical activities will not be able to be performed safely unless the unit is vacated. If your apartment has sustained significant damages based on our inspection, you will be required to move out. LURIN staff will attempt to identify an alternate apartment unit for transfer purposes if one is available. Suppose your apartment sustained significant damage requiring substantial repairs and construction access. In that case, a waiver will also be presented to you by a LURIN associate, which will require your signature and agreement to remove your possessions in order for the construction repair process to commence.
Our community has contracted with a local security firm, Veroz Security Solutions, to conduct a regular patrol of the community. Should you have an emergency event or security risk, call 911 for the Metairie Police Department, Fire Department, or EMS. The security company is contracted a provide a community patrol only not respond to emergencies. Again, we apologize for the delays mentioned above. We want you to know that we are working with a sense of urgency along with our contract partners to restore an assemblance of normalcy to the community as soon as possible.
Thank you for your patience.
Please continue to monitor your local news and social feeds for up-to-the-minute news and info. We will help keep our residents informed by sending our daily updates to you. At this time please communicate via your resident portal or email your community direct.
FEMA confirmed that the transitional sheltering assistance program has been activated, including for residents of Orleans Parish. That means residents displaced by Hurricane #Ida may be eligible for hotel lodging paid by FEMA. Go to femaevachotels.com for info. You must apply for disaster assistance first at disasterassistance.gov to be deemed eligible
CLICK HERE For updates in Jefferson Parrish
Entergy plans to restore power to metro New Orleans next week, according to a new timeline released this morning. Here are the dates the company released:
Chalmette, St. Bernard and upper parts of Plaquemines: Sept. 7
Metairie/Kenner: Sept. 8
West bank: Sept. 8
Algiers: Sept. 8
New Orleans East: Sept. 8
Orleans Parish: Sept. 8
Entergy did not say if the dates represent 100% restoration. The dates are preliminary and could change, the company said.
Curfew is still in effect 8pm-6am. NOLA has deployed National Guard to help with curfew.
911 and 311 are up and running again.
FEMA has released their info and encourages people to start registering now. Apply for FEMA assistance at disasterassistance.gov or call 800-621-3362. Document damage & save receipts for repairs & hotel stays.
To our valued residents and your families,
Our hearts and prayers pour out to our team members, residents, and your families as we come together to rebuild the communities LURIN supports that were in the path of Ida. We are invested not only in your community which you call home, but the town of Metairie. Everything we do is guided by a set of principles that defines our character and our culture. These enduring qualities are the shared convictions that we bring to our professional and personal conduct and the fundamental strength of LURIN.
As we navigate the aftermath of this storm, you can count on us every step of the way. We recognize the path to recovery will be long, challenge us in ways we never thought possible, and seem uncertain at times. Still, we are confident in the resilience of NOLA and the LURIN teams throughout our company that will come together during this time of need.
To help ease your mind, we will continue to provide daily updates through your resident portal and community website, as well as share local, state, and federal resources that you can share with your family and friends. We encourage you to take advantage of the available resources. We are working diligently to find ways to bring additional support and services to each and every one of you.
We care about you, we want to hear from you, and we are committed to being there for you.
Keeping you in our thoughts and prayers